My Lash Bible will provide you with a Credit-Note to exchange the item, usable in-store or online. All returns automatically receive a Credit-Note (Gift Voucher) for convenient re-purchase. Non-returnable items or those not complying with our Returns Policy will be returned to the customer.
Customers are responsible for all return shipping costs, and My Lash Bible does not credit or refund original shipping charges. Ensure a traceable delivery method for returns, as My Lash Bible is not responsible for lost or damaged returns in transit.
Eligibility: If you change your mind or order the wrong product, take advantage of our 30-day return policy for a store credit.
To be eligible, meet the following criteria:
- Item must be unused and in the original, unopened, undamaged, and resalable condition.
- Exchange within a reasonable period (30 days).
- Provide satisfactory proof of purchase: Original receipt, Gift receipt, Bank statement, or Credit card statement, Online tax invoice.
Note: Any manually defected items will be returned with no Credit-Note issued.
My Lash Bible does not exclude, waive, or replace rights under the Australian Consumer Law.
Exchanges: A Credit-Note (Gift Voucher) is issued for easy re-purchase. For urgent exchanges, purchase the replacement size before returning, and a Credit Note will be issued upon receiving unwanted items.
Refunds: My Lash Bible strictly does not offer refunds for change of mind or incorrect purchases. Refunds are provided for faulty or incorrect items.
Faulty Items: If items received are faulty or incorrect, contact us immediately. Do not use the standard return process.
My Lash Bible reserves the right to provide a refund and/or reimburse returns fees at its discretion.
Processing Time Frames:
PICK UP: Usually available for Next Day pick up from our Perth Distribution Centre: Open hours 10 AM to 5 PM, Mon-Sat. 14 Old Collier Road, Morley Western Australia 6062.
DOMESTIC (AUSTRALIA): Australia Post Domestic:
- Express Post Delivery: 2 - 5 business days.
- Parcel Post Delivery: 3 - 10 business days.
FREE DOMESTIC SHIPPING: Spend AUD$200 or more for Express Shipping.
Returns are inspected within ten (10) days, and a Credit-Note is issued at My Lash Bible's discretion. Refunds, if determined, are processed within ten (10) business days. All Credit-Notes are issued via email as a code, valid for 3 months.
After-Pay and Klarna Returns: Follow the standard returns process. Your agreement with AfterPay stands, and repayments continue.
For more information on Klarna terms, check out www.klarna.com/au/legal
How to Make a Return: Check eligibility, then contact Customer Service on www.mylashbible.com or email us on mylashbible@gmail.com for return information. Customers must mail the item back to the sender, including proof of purchase and order number.
Consumer Guarantees: Entitled to statutory consumer guarantees. Faulty items may be repaired, replaced, or refunded under the Australian Consumer Law.
SHIPPING INFORMATION: Calculate shipping during checkout. Rural areas may incur an extra business day.
DELIVERY TIME: Orders are packed within 48 hours. Transit time is 1 to 7 business days. Allow up to 72 hours during busy periods.
DELIVERY: If not home, a calling card may be left. Some packages may require a signature. My Lash Bible is not responsible for lost or stolen packages.
HOW TO APPLY FOR GLUE MONEY-BACK GUARANTEE: Guarantee not available for parcel post. Contact My Lash Bible first, submit videos of glue issues, mail back the glue bottle (customer's cost), and receive a refund for glue cost within 3 business days.
For more questions, reach out anytime. We're here to support you and the growth of your business.